Our service policies.

Last updated: 23 October 2026

Equipment & installation warranty

Equipment, including batteries, has a 5-year warranty. Installation work has a 1-year warranty. Both warranty periods begin at handover.

Service, labour and repair charges

For approved warranty claims, service charges, labour and repairs are free during the first year. During years 2–5, fees apply to these services while eligible equipment remains within its warranty period.

What is excluded

• Misuse of the product.
• Unauthorised repairs.
• Accidental damage.
• Intentional damage.

All claims are investigated before warranty coverage is confirmed.

Request warranty support

Contact D&L to report a fault and arrange assessment. Call 055 240 3477 or message +233 59 526 2653 on WhatsApp.

Pricing conditions

Prices exclude VAT and other applicable taxes. All installation costs are included. Transportation charges depend on the site location: rates outside Accra differ, and some locations within Accra attract different charges. Final prices and quotations may change following a site visit.

Standard payment stages

1. 30% to confirm your invoice.
2. 30% on equipment delivery.
3. 40% after installation.

These are the standard payment stages. Approved Pay Later customers use the payment plan below instead.

Pay Later payment plan

Pay 50% of the agreed total upfront. All schools repay the remaining 50% over 6–8 months; other standard plans repay the balance over three months. Instalments do not have to be equal; amounts and due dates follow your agreed schedule.

Interest applies and is included in the agreed total. The deposit and scheduled repayments cover the full agreed project cost, including interest. There is no additional installation payment outside that total.

Your written agreement sets out the interest rate, total amount payable, instalment amounts and due dates before you proceed. All schools pay 50% now, with the balance over 6–8 months. Other standard plans are up to three months; extended financing may be available for selected projects, subject to approval.

Eligibility

• Be at least 18 years of age.
• Provide a valid Ghana Card or other accepted identification.
• Make the required 50% down payment.
• Have a verified installation location.
• Sign the Pay Later Agreement.
• Demonstrate the ability to complete the remaining payments within the agreed repayment period.

Additional verification may be required depending on the project value. Applications are subject to assessment and approval.

Bank financing

D&L works with Absa Bank and Stanbic Bank to support customers accessing solar through their financing arrangements. Customers can reach us through these banks’ financing channels to discuss installation. Bank financing is subject to the relevant bank’s assessment and approval; confirm the terms for your project before proceeding.

Explore Pay Later and apply.

Installation & handover

Installation usually takes 1–3 days, depending on system size. Larger projects can take up to two weeks. Your project schedule is confirmed before installation.

For approved Pay Later projects, installation proceeds after receipt of the 50% deposit and completion of the agreement. The system is installed and commissioned before the remaining scheduled payments are completed. Warranty coverage begins at handover.

Your information

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Questions about these policies?

Speak with our team about the terms for your quotation, installation or warranty request.