Your information, explained.

Last updated: 8 October 2026

Who handles your information

D&L Energy Solutions Ltd., North Kaneshie, Point 4, Accra, Ghana, uses information submitted through this website to manage enquiries about its services and applications for its solar initiatives.

What the forms collect

We collect the name, email address, phone number (where supplied or required), service or initiative selected, project location and message you provide. If you enquire from the Pricing page, the selected package is included. Initiative applications may include information about your school, home, farm, equipment and energy needs.

We also record the submission time, a request reference, review status and notification status. To limit spam, the website stores a coded value derived from the submitting IP address and the date; it does not store the raw IP address in the enquiry record. Our hosting providers may process connection information in their own operational logs.

Please only include information relevant to your request. Do not send passwords, payment-card details or identity documents through these forms.

How the information is used

• To respond to your enquiry and discuss suitable solar solutions.
• To review initiative applications and contact you about assessment and next steps.
• To understand your site, preferred package and energy requirements.
• To keep track of follow-up and protect the forms from spam and misuse.

Submitting a form does not subscribe you to a marketing mailing list, confirm an order or guarantee approval for an initiative.

Who can access it

Submissions are stored in a website database and reviewed through a private dashboard restricted to authorised D&L administrator accounts. They are not published in the public project gallery or elsewhere on the public website.

The website’s hosting and database services process information to operate the site and store submissions. Administrator sign-in uses a password-protected account and secure session cookies; visitors do not need to sign in to send an enquiry.

How long information is kept

Enquiry and application records currently remain stored until they are manually deleted. There is no fixed automatic deletion period configured. Marking a request as closed does not delete it.

You can contact us to request deletion of your submission or ask whether it is still held. Deletion requests need to be reviewed and handled manually; submitting a request does not immediately erase a record. If information needs to be kept for an ongoing service, a dispute or an applicable record-keeping obligation, we will explain this when responding.

Corrections, access and deletion requests

To ask about information you submitted, correct it or request deletion, call 055 240 3477 or contact us on WhatsApp. Tell us the name and contact details used on the form and the approximate submission date so we can locate your request. We may need to confirm that the request relates to your information before sharing or changing it.

Office hours: Monday–Friday, 09:00–17:00. You can also contact us at North Kaneshie, Point 4, Accra, Ghana.

Maps and external services

The Contact page includes a Google Maps embed. When it loads, your browser connects to Google, which may receive connection information and use cookies or similar technologies under its own privacy practices. Following a WhatsApp link opens a service operated by Meta. Information you share there is also subject to that service’s privacy practices.

Read Google’s privacy policy or WhatsApp’s privacy policy for details.

Updates to this page

We will update this notice when the website’s handling of enquiries and applications changes. The date above identifies the latest version.